IMO Blog

IMO Services Center Around Customer Service

Posted at February 14, 2012 | By : | Categories : News & Events | 0 Comment

The following blog post was written by Ruth O., an IMO Medical Bill Review Supervisor in Carrollton, TX. 

“Hello and how may I help you?”  We have all heard those words. To a customer service representative they encourage the beginning of a great conversation and to help the caller know we care.

Customer service is an integral part of the job we do and our clients are our most vital assets. Without them we would not and could not exist.  By listening, anticipating, understanding and appreciating callers’ needs, we strive to reach that high mark of satisfaction at IMO, this is a priority. 

Our company mission is centered around serving others and it is our goal to answer your questions quickly, correctly and with a smile you cannot see but know is there.

Injury Management Organization, Inc. (IMO) is a Health Care Cost Containment company founded in 1991, serving private and public employers, non-subscribers, insurance carriers, third party administrators and medical providers with a full suite of managed care services. To learn more about our services, please visit the “Overview & Mission” page. 

Happy Valentine’s Day to you and yours! We look forward to connecting with you soon. 

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