Injury Management Organization
Founded in 1991, Injury Management Organization, Inc. (IMO) is a managed care company serving public and private employers, nonsubscribers, insurance carriers and third party administrators. Taking quality and client satisfaction seriously, our focus is driven by provider relationships, employee engagement and measurable outcomes.
We are a trusted managed care partner for both private and public enterprise with vast experience in quality case management and positive injured employee outcomes. For over three decades our goal has been to provide industry leading customer service to our industry partners and their injured employees — a goal that has allowed IMO to grow from Texas into multiple other states including Arkansas, Florida, Illinois, Colorado, Louisiana, Oklahoma, Arizona, and New Mexico.
Celebrating 30 Years in Business
In 2021 IMO marked its 30th year in business. For founder and CEO Catherine Benavidez, the IMO journey defines much of her life story.
Catherine faced many challenges, both in business and personally, that helped shape IMO into the successful business it is today. In the early years, when Hispanic women were expected to stay at home and care for their families, Catherine, a single mother at the time, worked tirelessly to prove herself.
Read more about the IMO journey, the many obstacles overcome and the mentors and colleagues that made it all possible.
Servant Leadership
At IMO, we strive to provide quality managed care services emphasizing integrity, expertise and teamwork. Servant leadership is our foundation and it is our goal to represent these characteristics in all areas of business.
Leadership
Catherine Benavidez
President & CEO
Lucy Dominguez
Vice President of Business Development & Engagement
Donna Ramsey
Vice President of Client Services
Sherry Brown
Regional Manager of Client Services
Art Nunez
Executive Director of Marketing & Business Development
Rebecca Mitchell
Director of Human Resources
Clerissa Hadley
Senior Business Development/Client Manager
Alfonso Mumford
Information Technology Operations Manager
LaTonya Henry
Medical Bill Review Manager
Elisabeth Barnes
Manager for Field Case Management
Managed Care & Outreach Partners
Managed Care Partners
Outreach Partners
SmartCat Managed Care Software®
SmartCat is a proprietary Medical Case Management Software Product developed by Injury Management Organization. SmartCat enables Telephonic and Field Case Managers to more effectively communicate and track the status of medical cases and injured employees’ medical records.
Lighthouse Resource Group®
Lighthouse Resource Group® operates under IMO to serve clients, acting as a business partner providing a strategic approach to business transformation that drives business results. Services include Strategy Development, Organization Effectiveness, Leadership Development and Talent Acquisition.
Diversity, belonging, equity and community are the foundation and heart of our identity here at IMO. We are committed to express our values through our work.
